Position is responsible for delivering high-quality administrative support to patients and clients as the first point-of-contact with the organization. This support includes greeting and directing patients, managing appointments, handling inquiries, and maintaining accurate patient information in electronic and paper records to support safe, efficient care. Role serves as a key contact for patients, clinical teams and external parties, ensuring excellent customer service, safeguarding confidentiality, and supporting overall workflow and quality standards within the healthcare setting. Position provides high quality administrative support to the organization by ensuring all patient- and client-related inquiries are conducted efficiently and accurately, creating a seamless front-line experience for patients and staff. This support contributes to optimal patient care delivery and outcomes through reliable, responsive and confidential administrative support. Key Accountability Patient Access and Records Management Duty Statements Ensures all clients are greeted, registered, and directed promptly and professionally, maintaining a calm and welcoming environment at all times. Manages incoming calls, emails, and in-person inquiries, providing accurate information or escalation to appropriate staff within agreed timeframes. Accurately registers and updates client demographics, insurance/funding details, and other required data in electronic and paper systems. Maintains complete, timely, and compliant documentation to support safe care, reporting, and billing processes. 30% Key Accountability Scheduling and Clinic Coordination Duty Statements Administers appointment booking, rescheduling, and cancellations to optimize, clinic capacity and minimize missed appointments. Coordinates with clinical teams to manage clinic lists, waiting lists, and same-day changes, communicating updates clearly to clients. 30% Key Accountability Customer Service and Issue Resolution Duty Statements Delivers consistently high standards of customer service, responding to concerns and feedback in a courteous, solution-focused manner. Escalates complex or sensitive issues appropriately and documents actions taken in line with policy. 20% Key Accountability Compliance and Continuous Improvement Duty Statement Adheres to all policies on data protection, confidentiality, consent, safeguarding, and health and safety within patient-facing areas. Identifies and promptly reports risks, incidents, or potential breaches, supporting any follow-up or corrective actions. Works collaboratively with colleagues across clinical, administrative and support functions to maintain smooth patient flow. Participates in training, service improvement projects, and feedback initiatives to enhance processes, patient experience and service efficiency. 20% Total Time 100% Job Type : Full-Time Education Level : High School, Bachelors Degree Experience Level : Not Applicable Job Function : Customer Service, General, Administrative Contact Information : Wes Golon
Patient Services Administrator
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Director, People & Culture
wes.golon@hopeandhelp.org
https://jobs.appone.com/HopeandHelp
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